Pick-Up from your Address:
Please be ready at least 5 minutes before the pick up time.
Waiting charges apply if driver has to wait for late passengers.
Pick-Up from the Airport:
We don't make you wait. Our drivers are ready at the Bus Holding Area and monitoring all arrivals.
Domestic Terminals T2 & T3:
Driver with "Name sign" will collect the passengers 25 minutes after the Arrival at the Luggage Carousel assigned to their Flight.
International Terminal T1:
Driver with "Name sign" will collect the passengers 1 hour after the Arrival at the Mc Donald's Restaurant Shuttle Bus pick up point located inside the Arrival Hall (Turn right after clearing the Customs and walk towards "Trains".
ShuttleMate track all Flights live online and regularly so we know about any delays or early landings. If your Flight is earlier you will have to still wait for SCHEDULED pick up time. In case that your Flight is delayed, we will just adjust the pick up time. In case of significant delays please have your mobile phone switched on or contact us to find out the next available pick up time.