FAQ

Q? How far in advance should I book?
 A: Because availability changes daily, we suggest that you make your booking as soon as your travel dates and times are confirmed. This can be done up to 12 months in advance and is recommended for special occasions or events. 

Q? 
Can we make additional stops or pickups?
 A: Additional stops or pickups may increase the distance travelled and also incur waiting time. We charge $20 for each additional stop.

Q? 
Does ShuttleMate provide Child restraints?
 A: Yes, we provide free  Rear facing baby seats, Child seats and Boosters. They can be selected on the website reservation form when making your reservation

Q? Will I be charged waiting time if my flight is delayed?
 A: No. ShuttleMate monitors your flight to ensure that your driver will be there when your flight arrives.

Q? 
How do we meet our driver for pick-up at the airport?
 A: International Terminal T1 (vehicles up to 13 seats)- It takes about one hour to clear immigration and customs. Your driver will park and get in 45 minutes after arrival and will be waiting with Name sign at The Exit Gate assigned to your flight inside the arrival hall.
      International Terminal T1 (Buses & Coaches from 14 seats +)-  For larger groups driver with Name sign will meet you 1.5 hours after flight arrival at The Bus & Coach Meeting Point located OUTSIDE of the entry/exit doors to Mc Donald's Restaurant.
      Domestic Terminals T2, T3 (vehicles up to 13 seats)-  Driver with Name sign will meet you 25 minutes after your flight arrival at the Luggage Carousel assigned to your flight inside the arrival hall
      Domestic Terminals T2, T3 (Buses & Coaches from 14 seats +)-  Coach will arrive 30 minutes after flight arrival to Bus & Coach parking bay located outside of the Terminal