Sydney, Noosa, Brisbane Private Airport Transfers Terms and Conditions

GENERAL INFORMATION

  • All prices are in Australian Dollars (AUD) and include GST.

  • Surcharges apply for:

    • Pickups between 9:00 PM and 5:00 AM

    • Public holidays

STOPS & ROUTE CHANGES

  • All pick-up and drop-off locations, including planned stops, must be advised at the time of booking.

  • Consider any requirements such as key collection or returns.

  • Unscheduled or impromptu stops are at the chauffeur’s discretion and will incur a fee of $25 per 15 minutes.

BOOKINGS & PAYMENTS

  • All bookings must be prepaid in full by credit card (except Corporate, Agents and Affiliates Accounts).

  • Drivers and affiliates are not authorised to make or change bookings.

  • Reservations must be confirmed via email or our website.

  • If you do not receive a confirmation email with a booking reference number within 24 hours, please contact our office immediately.

WAITING TIME CHARGES

Home / Hotel / Private Address:

  • First 10 minutes are free.

  • After that, $95/hour (charged in 15-minute increments, GST inclusive).

Airports:

  • We monitor all flights in real time, and no waiting charges apply for flight delays.

  • Passengers must be ready for immediate departure.

  • Additional fees may apply for delays caused by meal consumption, shopping, or currency exchange.

International Terminals:

  • 60 minutes of complimentary waiting from flight landing.

  • After 60 minutes, $1.50 per minute applies.

Domestic Terminals:

  • 30 minutes included.

  • After 30 minutes, $1.50 per minute applies.

Multiple Flights:

  • Additional waiting and parking charges may apply if one of multiple arriving flights is delayed.

CANCELLATIONS & CHANGES

  • All cancellations or changes must be submitted in writing via email, with your reservation number. Please also call to confirm receipt.

Standard Transfers:

  • 50% charge if cancelled within 72 hours.

  • 100% charge if cancelled within 24 hours.

  • Cancellations made more than 72 hours in advance incur a $20 admin fee (credited toward your next booking).

Wedding Transfers:

  • Cancellation must be received at least 30 days prior to the booking date.

  • Deposits are non-refundable.

  • If cancelled within 30 days, the full hire fee will be payable.

DELAYS & DISRUPTIONS

  • Passengers must inform ShuttleMate of any delays to avoid no-show charges.

  • Arrival and departure times are indicative only. Delays due to flight changes, traffic, breakdowns, or other unforeseen events are not the responsibility of ShuttleMate.

  • We are not liable for missed connections or additional costs due to circumstances beyond our control.

LUGGAGE POLICY

  • Passengers are responsible for their luggage and personal items.

  • Excess or oversized luggage (e.g. surfboards, bikes, ski bags, golf bags) may incur additional fees or be declined.

  • We recommend arranging travel insurance for valuables.

IN-VEHICLE CONDUCT

  • No food or drink may be consumed in the vehicle without prior approval. A security bond may be required.

  • Passengers are responsible for any damage or cleaning costs.

  • Smoking is strictly prohibited by law in all vehicles.

SERVICE TERMS

  • ShuttleMate may substitute vehicles or service providers without notice.

  • We are not a common carrier and operate under the Passenger Transport Act 1990.

Thank you for choosing ShuttleMate. We look forward to delivering an exceptional and seamless travel experience.